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Quick Service Market Share Growth

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And we likewise have Clinton Anderson, the CEO of Fourth, who will be moderating the discussion with Jason. Jason, how about I let you offer the audience some info about your background and you can also tell them a little bit about Chop Shop.

My name is Jason Morgan, CEO of Original Chop Store. We purchased the brand in 2016three unitsand I have actually grown it to 26. After a brief stint of trying to be an accounting professional for about a year and a half, I transitioned into casino home and worked in business finance.

I was the first worker there after private equity bought business. Assisted grow that from 20 to 150 areas, took it public in 2014, and then left about a year and a half after going public to do this at Chop Shop. My hope is that we can replicate the success we had at Zos, and we're off to a truly great start.

We're at the counter, we bring the food to the table. The key to the program is we have a drink element as well with fresh-squeezed juices and protein shakes.

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A little more complex than some of the walk-the-line ideas that are out there, however we believe we have actually got something quite special. We're going to add another shop this year and at least four stores next year. We will be 31 or so shops by the end of next year.

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Hey, everyone. It's excellent to be with you again. My name is Clinton Anderson. I'm the CEO here at 4th. I've been in this function for about 6 years. Fourth, as much of you understand, is a leading supplier of software options to the dining establishment and hospitality market. Our objective is to help our customers achieve success in driving success and being efficientmanaging labor, managing stock, and generally offering them with tools they require to deliver their vision.

It's uncommon to have business that are beloved and growing rapidly, that can repeat that success every year. Jason, among the reasons I was so ecstatic to have you join our session is the success at Zos was fantastic. I have actually just satisfied a handful of brands where there was such a strong consumer affinity for the brand.

And now you're doing the same thing at Chop Store. When you speak with clients about Chop Shop, they enjoy the location. They discuss its differentiation. And to be able to take what is a reasonably complex concept in regards to delivering a terrific experience for the consumer, and be able to grow that from a few shops to now north of 30 stores next yearit's amazing.

We're going to speak about how to scale a dining establishment organization. Every restaurateur I ever speak to has imagine taking one shop, two shops, 5 shops, and turning it into something much biggerexpanding across the city, across the state, into multiple states, and ultimately national, even global reach. It's not easy, particularly in today's environment.

It's not an easy time to drive success and growth at the exact same time. How do you scale it and make it successful? Second, beyond technology, how do you scale great teams?

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The very first concern I have for you, Jasonlook, you have actually done this two times now in the dining establishment industry. What are some of the lessons you've discovered? What has your experience remained in regards to what it takes to really drive success in broadening restaurants? Inform me a little about your path, what you experienced along the way, and possibly some of the more difficult lessons you discovered.

We talked a bit before we began about LinkedIn, and I've got a post teed as much as follow this next week about what the playbook is likepoint by pointfor growing a business. To me, one of the essential things, and I feel extremely fortunate, is that both brand names I have actually been involved with are distinct.

And there's nothing precisely like Chop Shop in regards to what we're doing with a big, varied menu. Many brand names today are really singularly focused in terms of what they're providing from a foodstuff. I feel like we started at an advantage with both brands by having something special that filled a niche nobody else was doing.

Because it's just harder to stand out when there are 10, 20, 50 principles within a two- or three-mile radius attempting to do the specific same thing. A lot of it starts with the brand name. Does your brand name have something special that no one else is doing? That's uncommon.

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The 2nd thingI originated from a finance background, so a great deal of my knowings are more financing and data-driven versus a great deal of early startup restaurateurs who are imaginative types. They love the food, they constructed the menu, they developed the brand name. I most likely could not do that from scratch. If you provided me something that has all those parts in location, I can take it from there and put the playbook in location.

They do not understand their breakeven sales. They don't understand how margin enhances as sales boost. They don't comprehend cash-on-cash returns. I've seen many business where the numbers simply do not work. And yet individuals state: let's open 10 more. And I'll say: why? It does not earn money. Stop. You require to discover a principle that is distinct.

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If you do not have those two things, you should not be developing shops. Yeah, maybe both, right? Since as I hear your description, you've highlighted 3 things: execution, brand distinction, and monetary viability. You have actually got to begin with execution. If you do not have an operating model that works, broadening it simply increases problems.

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Second, you require an engaging brand name or special concept that resonates with clients. And another crucial lesson is about getting in new markets.

When we expanded to Dallas, I expected new shops to do 5070% of Phoenix sales in the first year. Too lots of operators assume new markets will open at complete volume day one.

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